New Virgin media 360 customer - What HD??

[brukeo6]

I have HD movie channels and they all seem low in quality? Is this normal? Checked all settings and they’re fine. I get actual hd on bbc channels for example but movies are terrible! Even Netflix is low quality for HD, I get much much crisper picture via my Playstation 4? Any tips I may not know about with this box, or is it really this disappointing?

[David_Bn]

Thanks for reaching out to us @brukeo6, and a very warm welcome to our Community Forums!

Sorry to hear of the issues with the HD content on your set top box.

Can you please confirm which channels you're experiencing this issue on? 

Do you possibly have any pictures of videos of the content that is suppose to be in HD quality but not broadcasting to this standard?

Does this happen on Live TV, or is this in relation to any Catch Up/On Demand services provided by the broadcaster(s)?

Thanks,

David_Bn