Forum Discussion

steveandpaula5's avatar
steveandpaula5
Joining in
2 years ago
Solved

Channel activation

I don’t understand why it takes over a week to activate tv channels, over a week a go I accepted a Skysports channels offer for half price via an email from Web sales and had the confirmation email w...
  • roy247's avatar
    roy247
    2 years ago

    I had a similar problem when I accepted the offer for Sky Sports UHD, I phoned Virgin and selected the "leaving option" and spoke to retentions, spoke to a helpful person you put me hold briefly while he checked the offer and when he returned he switched on the UHD straight away.

    For some reason they do say the Web sales may take up to 7 days I guess that is cover themselves in case they get inundated with people accepting.

     

     

roy247's avatar
roy247
Hero
2 years ago

I had a similar problem when I accepted the offer for Sky Sports UHD, I phoned Virgin and selected the "leaving option" and spoke to retentions, spoke to a helpful person you put me hold briefly while he checked the offer and when he returned he switched on the UHD straight away.

For some reason they do say the Web sales may take up to 7 days I guess that is cover themselves in case they get inundated with people accepting.