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Can’t find hard drive

Joining in

Been having issues with failed recordings, not being able to respond etc. for some time now. Factory reset of main TV box this morning and getting CS6000 can’t find hard drive message. Have followed all previous advice on here. Hopefully one of the Virgin team could pick this up for me to save me having to phone (got 2 hearing aids!). 


Forum Team
Forum Team

Hey @caza1471,

Welcome back to the Community Forums and thanks for the post.

Sorry to hear of the issues you are having trying to get your TV to work, with this can you confirm if you have followed the steps via our website here.


Hi Joe. Yes, I’ve done that. C

Hi @caza1471 thanks for getting back to us.

Sorry to hear that you've had no success with accessing your hard drive/recordings. I would like to help you resolve this. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.



Forum Team
Forum Team

Hi @caza1471 thanks for getting back to me privately. 
I have booked you in for the next available appointment. To view this please sign into My Virgin Media here. Once you log in scroll down to Orders & appointments then click on View your orders. You can also view this in the My VM app. If you have any issues with accessing your account or unable to see your visit, please do let us know and we’ll pop you a message to pass data protection and confirm the appointment details.
Just to confirm, there will be no charge for this visit unless:
The technician diagnoses the faults as not being caused by our network/equipment 
The technician discovers that the fault or problem relates to your equipment
The technician discovers that the fault or problem relates to any system that we are not responsible for
The technician will confirm during their visit if any of these instances apply, and if so, a £25 charge will be applied to your account.
Please ensure that someone over the age of 18 is at the property for the time the engineer is there. If the appointment is unsuitable or if anyone living at your property has tested positive for Coronavirus, has been asked to self-isolate or has flu-like symptoms then please reschedule the appointment on the same link. If you do miss the appointment for any reason, a £25 missed appointment charge will be applied to your account on the day of the appointment, so it is important to reschedule if needed. 
Do please let us know how the appointment goes.