CS2000 TV360 Error

[timwestern]

A month ago, Tech Support ran checks on my TV360 box after CS2000 error came up. They concluded that i would need a new top box. Ok understood. They said it would only take 2-3 days to arrive. A new remote arrived but no new TV360 box. How do i chase this? I am fed up with the automated help. Thanks

[Kath_F]

Hi timwestern, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with your 360 box. Checking things here, I can see the box is having a bit of trouble. We've run some checks this end and we won't be able to fix this remotely so I would like to arrange for an engineer to come to take a look at this for you. 

I just need to confirm the address to ensure we are booking the visit on the correct account. I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,