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Jeff15's avatar
Jeff15
Tuning in
10 months ago
Solved

4k passthrough

Has anyone else had this issue, I've recently upgraded my soundbar to a samsung q600c and I want to connect it via passthrough because of potential sync issues. Anyway I did it but when I try and wat...
  • newapollo's avatar
    newapollo
    10 months ago

    Hi Jeff15 

    Have you tried setting the sound to Follow Content?

    For Sound issues go to Settings > Audio & Video > Audio Output > there are options > Follow Content, PCM 5.1 (HDMI only), and PCM 2.0

    Netflix will always use Follow Content. Use 'Follow Content' for any bitstream audio like Atmos where it's available on content.

    The loss of picture and sound on apps such as Netflix, Prime and Disney + generally happens due to a difference in frame rates.

    Go to Settings >Audio & Video > Match frame rate

    If it's set to ON then people do see a blackout when the 360 or HDMI reconfigures for the difference in frame rate.

    If it's set to the default (Off) then the box just accepts the frame rate difference which isn't noticeable by most users and shouldn't blank the screen out.  (Either way try toggling this setting to see if it improves your issues)

newapollo's avatar
newapollo
Very Insightful Person
10 months ago

Hi Jeff15 

Have you tried setting the sound to Follow Content?

For Sound issues go to Settings > Audio & Video > Audio Output > there are options > Follow Content, PCM 5.1 (HDMI only), and PCM 2.0

Netflix will always use Follow Content. Use 'Follow Content' for any bitstream audio like Atmos where it's available on content.

The loss of picture and sound on apps such as Netflix, Prime and Disney + generally happens due to a difference in frame rates.

Go to Settings >Audio & Video > Match frame rate

If it's set to ON then people do see a blackout when the 360 or HDMI reconfigures for the difference in frame rate.

If it's set to the default (Off) then the box just accepts the frame rate difference which isn't noticeable by most users and shouldn't blank the screen out.  (Either way try toggling this setting to see if it improves your issues)

  • Jeff15's avatar
    Jeff15
    Tuning in
    10 months ago

    It's already set to follow content but the frame rate is an interesting one, I'll try it when I get home. Thanks so much for taking the time to answer.

  • Jeff15's avatar
    Jeff15
    Tuning in
    10 months ago

    You sir are a steely eyed missile man! It was the frame rate. Turned it off and everything worked. Thank you so much.

    • newapollo's avatar
      newapollo
      Very Insightful Person
      10 months ago

      That's brilliant news Jeff15 

      Thanks for updating the thread