360 box stuck on orange light/welcome screen

[mupps]

Hi. Box is stuck.on above. Tried reboot. Plug out for 15 seconds etc. But just doesn't boot up past welcome  message 

[Carley_S]

Hi @mupps 

Welcome back to the community forums. 

Sorry to hear you're having some issues with your set-top box at this time. 

We can see on the systems on our side that you've been in touch since posting and have an arranged appointment to investigate this further. Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed

[mupps · Accepted solution]

Hi Carly

Thanks for getting back. 

Yes. Engineer turned up promptly yesterday and swopped the faulty box for a new one. Very happy with how it was all handled and swiftly corrected. As said thanks also to you for looking into it.