Forum Discussion

barneykessel's avatar
barneykessel
Joining in
7 months ago
Solved

Virgin Media Site down until 29th July - can't get phone info..

Hello I went to the O2 site in order to find out how much I owed on my mobile phone which is with Virgin, directed to a Virgin Media panel, asking for some details i don't have, gives a number to rin...
  • Ashleigh_C's avatar
    Ashleigh_C
    7 months ago

    I'm sorry to hear you feel this way barneykessel 

    The agent you were currently chatting with is no longer in the office but let me pop you a PM so we can take a closer look and see if we can arrange an alternative option for you. 

    I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
     

Akua_A's avatar
Akua_A
Forum Team
7 months ago

In this case, to best look into this, we are sending a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this. We'll be in touch soon.

Thanks,
 

barneykessel's avatar
barneykessel
Joining in
7 months ago

I was asked a load of questions (presumably security questions) which I answered including one asking my email address which i gave them . Lo and behold they send secure info to a very old email address which i haven't used for years, 

So what's the point of asking these security questions in the first place if they ignore the answers? BTW they've sent loads of emails to my current address, about 10 after I  registered and opened my query 2 days ago so it's not as if they don't know my current email address..

Also why are they using so many private messages, i thought this was a community forum, They also haven't thought to answer my question about the system being down until July 29th.

Please send me the info so that i can see my outstanding amount on my phone and send it to my current email address, I don't want to go through your unhelpful phone process yet again. It was so unhelpful that I decided to come to this forum for help.

  • Ashleigh_C's avatar
    Ashleigh_C
    Forum Team
    7 months ago

    Hi there barneykessel 

    Thank you so much for popping back to us and I am sorry for any confusion regarding the account. We send private messages so we can discuss private information and keep your information and account details safe. 

    I can see out agent has provided all the information they can for you via the PM and have advised on how to chase further should you need to.

    • barneykessel's avatar
      barneykessel
      Joining in
      7 months ago

      Thanks for your reply but I'm afraid you're wrong. If you mean that information has been sent to an incorrect address then you have that right. What I want is the information sent to the correct address and to have  info about the outage. 

      That doesn't seem like a difficult request to answer either here or via email or via your private message system.  Doesn't need a phone call and I'm loathe to use your phone service as it was a complete waste of time. a few days ago before I decided to get an answer. here I don't want to keep coming here for to update you or look for replies so   why not do the sensible thing and get me the details i need to get the info I need. 

      • Ashleigh_C's avatar
        Ashleigh_C
        Forum Team
        7 months ago

        I'm sorry to hear you feel this way barneykessel 

        The agent you were currently chatting with is no longer in the office but let me pop you a PM so we can take a closer look and see if we can arrange an alternative option for you. 

        I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.