Tivo box continually rebooting

[colllie]

Hello,

Since this afternoon my Tivo box has started rebooting itself continually.  It shows the welcome screen and then waits for a bit and then reboots itself.  I have checked all cables to make sure they are secure.

I couldn't seem to find a way as reporting this as a fault.  How do you do this?

Many thanks

[japitts]

Fault reporting is on 150 from a VM phone or 0345 4541111 from any other phone. Staff do frequent these boards if you don't mind waiting a couple of days. Bear in mind the likely delay for a tech visit, if this is your only source of Christmas TV.

Faulty TiVo's are now replaced with V6 as a matter of course, providing you have VM home broadband. Same TiVo software but on a much newer, quicker box with more recording tuners.

[colllie]

I thought it was a "V6" Tivo box - https://www.dailyrecord.co.uk/news/uk-world-news/virgin-media-launches-4k-v6-9364026 

It looks like its trying to download something by showing a slowly filling downward arrow, restarting and then showing the welcome screen.  It then does the same loop again.

[colllie]

This url is just hanging when its trying to diagnose the fault.   

https://www.virginmedia.com/support/help/tv/tv-faults/diagnostics/C0A_V6/error 

It goes through all the stages and then just shows the virgin infinity symbol. 

[japitts]

You've posted in the TiVo forum so I presumed that's what you had.

Check at https://www.virginmedia.com/care/tv-fault/which-tv-box 

There is another course of action available if you have a V6

[colllie]

I got through to customer support.  After further diagnosis they are sending me a replacement box.

Thank you for your help

[japitts]

Glad you got an outcome. As mentioned - if you have a V6, you can potentially recover the box yourself..

Try turning off the V6 at switch; then on the V6 box hold down both the power button and the +button at the same time. Then turn on the V6 again whilst keeping hold of those buttons for a further 30 seconds. The box should reboot, the power button should turn blue, and it should reset and boot up normally.

[colllie]

Thank you; I've just tried that and it didn't work.  The button didn't turn blue.   

[Beth_G]

Hi colllie

Sorry to hear you're having trouble with your TV set top box. After following the steps kindly provided by japitts it sounds like we'll need to arrange for a replacement to be sent out to you.

I've dropped you a PM so I can help you further with this.