Community FAQ
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

TV service -

bobong
Tuning in

on ‎04-09-2024 15:49

Just spent some time on the telelphone going through the same thing to 2 different people only to be told I need to speak with a technician and this can take up to 5 day! Does anyone know how to get through to a technician in an acceptable amount of time?

0 Kudos
3 REPLIES 3

japitts
Very Insightful Person
Very Insightful Person

on ‎05-09-2024 08:01

Can you explain what your actual issue is?

There's a good chance you can get some help on this forum, if we know what the problem is.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos

Lolezoes
Tuning in

on ‎14-10-2024 18:42

If you call Virgin Media early in the morning when they first open, it should be quieter and you should be able to get through to them quicker. 

All the best,

Noah

I do not work for Virgin Media - if you need to contact Virgin Media support, you can find them at https://www.virginmedia.com/support/help/contact-us.

If my answer answered your question, please mark it as the solution.
0 Kudos

newapollo
Very Insightful Person
Very Insightful Person
In response to japitts

on ‎14-10-2024 21:11

Hi bobong 

Also confirm which set top box you are having the problem with as you've previously posted in the V6 forums and indicated that you have V6 boxes.

Any error codes and messages?

If  you enter the error code on the following page you might even be able to fix the issue yourself

https://www.virginmedia.com/help/check/tv-error-codes 

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
Problem solved? Click to mark as a Helpful Answer, or use Kudos to say thanks

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali

·.¸¸.·´´¯`··._.·* Wishing you a Merry Christmas and a Happy New Year *·._.··´´¯`·.¸¸.·´
0 Kudos
Top