Pixellation and sound distortion

[TooManyChips]

V6 box is faulty.  Recorded shows are randomly pixelated and have distorted sound.  Series Links have been disappearing and on occasions I am unable to delete recordings.  It is noisy and running hot.  This has been getting worse the last couple of months.  

Please can someone from Virgin Media contact me to arrange a replacement V6 box as it seems the hard drive on this one is starting to resemble a Norwegian Blue parrot.

Thanks.

[Ilyas_Y]

Hey @TooManyChips Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the TV box you are having. 😢
I will assist you on this and send a private message for further support.

Kind regards,
Ilyas.

[Matthew_ML]

Glad we've managed to get the ball rolling on this.