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Virgin and Disney+ and William Hill

Kmnicholls83
Joining in

3 weeks ago

For months tnow I have been between Virgin and Disney+ I have a error code 73 which states we are not in the correct region to use it.

This is on going 

Disney tell me there are no issues there end and it's a IP issue 

Virgin tell me there are no issues with IP address.

We also have this issue with William hill and they are also stating its a IP issue.

We have done multiple robots and nothing changes it's now becoming frustrating and I'm close to buying out my contract it's gone on for so long.

No we don't use a VPN or anything else of that kind.

Any help appreciated as I'm close to going else where.

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1 REPLY 1

newapollo
Very Insightful Person
Very Insightful Person

3 weeks ago

Hi Kmnicholls83 

Does your IP show as belonging to Virgin when you go to https://whatismyipaddress.com/ ?

The IPv4 address shown on that site should match the IPv4 address shown when you log into VM's hub settings via 192.168.0.1 from your browser, and check under Admin > Info > WAN IP Settings.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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