Virgin Bills

[hansi]

I'm getting to the stage where, with all the increases in energy bills, I won't be able to afford my Virgin Media bill much longer. I am an 80 year old pensioner on a fixed income, and my neighbour who is also with Virgin Media, pays much less, and with more features. So, having been with VM since the NTL days, I feel a move would be preferable, but I don't really want the hassle of changing providers, and all the problems that brings. Can anything be done to reduce my bill?

[japitts]

You need to start researching what your alternatives are, for whatever combination of services you have. Price up how much, and where from. Once you have all the facts & figures, settle in your own mind what you're willing to pay to remain with VM and contact Retentions to negotiate a new package for the services you want.

If VM offer a price you're happy with, then accept it there & then - offers are usually "of the moment" & the Martin Lewis "ask the cat" approach doesn't work with Virgin. If you can't get a price you're happy with, then give your 30days cancellation notice and start the process of signing up with your chosen new provider.

Fundamental to this, is having your facts & figures in-front of you when you call. It's not something you can do via this forum.

[Adduxi · Accepted solution]

You may be eligible for the social tarrif?  Call VM and enquire about this.

[hansi]

Thank you for that. Unfortunately, I worked all my life and never claimed benefits. Maybe if I knew then what I know now, I might have changed things🤔

[Adduxi]

Ditto, but it's not a benefit as such, just a lower price for a basic service, depending on circumstances.  According to this article, only 5% of eligible households have actually taken this up.

Ofcom urges providers to promote broadband social tariffs | thinkbroadband