QA process - is there one?

[Bigslippers]

Hi,

Given the broken user journeys in the VM website, consistent failures when new hubs are launched, longstanding glitches between hubs and VM Connect, can anyone from VM tech talk us through the QA process that takes place before a product launch/update? 

The enforced updates or processes are an involuntary part of the service we pay for and when they come along and disrupt our ways of working can have a significant impact on our jobs and daily life - we're not all just using broadband to shop or watch movies - even if we were that would be part of the service we pay for.

[Tudor]

I always think QA means Quite Abysmal!

 

[Client62]

Think more Fragile than Agile.

It is not Waterfall, the accept a bug / produce a fix cycles are so long the next ice age would have swept in.

[Cardiffman282]

The Hub 5x and wider Xgs-pon network are still being remotely speed tested via unwitting customers. 

The Hub 5 seemed to be alpha and beta tested by unwitting customers.

The Priority app is explicitly being beta tested (and perhaps alpha tested at the same time) by customers.

Any issues arising out of these customer tests will no doubt be helped with by...customers via this Khoros platform.