Hi, the outside virgin media cable box / cover is broken. It has been like this for a while since we had a bad storm and needs replacing. I couldn't find anywhere on the Virgin Media help site to request a replacement - how do we go about arranging this please?
Thanks so much for your Private Messages for @Jodi_S - she is now away from the office and as such has asked me to pick up any of her messages.
I have contacted the Area Manager for your region to pop along to the property in question to take a look and hopefully repair it there and then for you. Once I have any updates on that I'll be sure to let you know.