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Anyone with a Starlink Account

schphase
Tuning in

Hello

So I have a new Starlink for our motorhome and I cannot log into my account to manage it via my Virgin Internet connection

I have a Hub5+ and the only way I can sign in is to disable the 5+ firewall.

With the firewall on I get this reply at the log on screen (on any browser)  

COULD NOT VALIDATE YOUR REQUEST. PLEASE TRY AGAIN LATER.

With the firewall off all works as expected

Do I need to ask Starlink if I need to open a particular port ??

 

TIA

 

2 REPLIES 2

legacy1
Alessandro Volta

Thats just how the hub rolls in router mode you should use modem mode and a better router

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Client62
Legend

With the firewall disabled NAT is still operational and your connection safe to use
while you sort out the Starlink Account.