tvgo devices maxed out and cannot change any even 3 are the same thing

[jaswinder1976]

hi help,

Device limit of 5 is all maxed out, 3 changes been done, but 4 of the choices are the same, now saying cannot change any until 1st october. using the same web browser, but just cleaning cookies and files etc so not sure why it has 3 same web browser off the same device as well.

Please help.

jaswinder

[newapollo]

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@jaswinder1976 wrote:

hi help,

Device limit of 5 is all maxed out, 3 changes been done, but 4 of the choices are the same, now saying cannot change any until 1st october. using the same web browser, but just cleaning cookies and files etc so not sure why it has 3 same web browser off the same device as well.

Please help.

jaswinder

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Hi @jaswinder1976 

You shouldn't be clearing cookies and files etc

Info below from https://www.virginmedia.com/help/tv/how-to-use-virgin-tv-go-app 

Supported computers and browsers

Virgin TV Go is supported on the following systems and browsers:

• Windows 8.1 (15063.0 or higher) and macOSX 10.1

• Google Chrome 69+

• Mozilla Firefox 67+

• Microsoft EDGE (Windows only)*

• Safari 9+(macOS only)**

We no longer have a Windows 10 app, but Windows 10 devices can use the website, and install the web app that is offered when visiting the website. To use Virgin TV Go in a browser please ensure you’ve got cookies enabled in your browser, that virginmedia.com is listed as a trusted site, your browser is set to allow protected content, and you allow pop ups from the Virgin TV Go website.

Note: If you register a computer using a browser, you’ll need to use the same browser with Virgin TV Go. Using a different browser, clearing cookies or using incognito mode will be seen as a different device.