Virgin Tv Gone

[Coye]

This week I have logged on 4 times to watch Virgin tv go on my desktop computer its fully up to date through the Microsoft Edge browser i have saved the cookie virgintvgo.virginmedia.com not to delete when i close the browser and it does not delete but i still get register device i have one more log on then I'm maxed out and need to phone virgin to get a reset this is pathetic can some one give me a SOLUTION to this issue so basically if i log on my desktop computer and fire up the edge browser i can only watch this on 5 separate occasions ???? then I'm maxed out and then i need to phone up which is a pain in the ass I'm sure if  I missed a bill payment you would be on to soon as no wonder you are top of the list of complaints but what is the point complaining we just get the normal [MOD EDIT: Language]  answers , its annoying to say the least funny how the sky sports app works a treat !     

[Coye]

Now I'm  maxed out (Register Devices) so i can not watch virgin tv go on my desktop and by the way i only have one device my computer , The work around is to phone up and wait until your connected which last time was 40 mins for a reset and i will have the same issue few days later , this useless all we get is reset reset reset please fix this issue My spec windows 10 Microsoft edge browser and the cookie data is saved , but still get register device can we have a SOLUTION PLEASE IS TOO MUCH TO ASK FOR !!!!!

[Gareth_L]

Hello Coye.

Thanks for your post.

Sorry to hear you have maxed out your device limit.

TV Go is best designed to be used on a mobile device as an App.

Although in some cases it does register each web browser log in as a new device.

Have you tried to save the cookies on an alternative browser?

We can reset the device count from here.

If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Coye]

Hi Gareth and thanks

I have tried alternative browser but get the same issue even with the cookie data saved so it does not delete when i log off 

[Gareth_L]

Thanks for your time today Coye.

Glad we were able to reset the device limit for you.

Gareth_L