Help

[Askher007]

Every time I try to watch Virgin TV Go on my laptop it asks me to register the device even though it had already been registered and working fine. I've now reached my limit of devices even though I'm using the same devices I have always used. This is most inconvenient. Can may devices please be reset so that I may be able to use Virgin Go as I had before. This keeps happening 

[Lee_R]

Hi @Askher007 thanks for posting and welcome back to our our community.

Sorry to hear that your TV Go service "thinks" (for want of a better word) that you've reached your device limit. And for any inconvenience that this may be causing. For future reference, have you ensured that all browsing cookies are enabled? Also, this is one of those rare occasions where deleting your browsing history/cache may be contributing to the issue, as when this is done, TV Go "thinks" that a new device is being registered. 

To enable us to reset your devices, I'm going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R