Child safe option not working

[Tireoghain]

I have tried to get this going but to no avail. I need this to work. What is the problem with it? I have tried everything I can at this stage and need help to get it running.

[用心棒]

To troubleshoot this issue first confirm the device from which Child Safe is not working is correctly configured to use Virgin Media's DNS. To do this go to https://1.1.1.1/help and confirm the AS Name vaue show is Virgin Media.

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[Tireoghain]

It doesn't work from any device so I take it this has to be a router issue. Going around each device to ammend settings is hardly the answer when they can be switched back easily.

[Client62]

Child Safe is DNS filter, it is not implemented in the VM Hub.

Any tools that use an alternative DNS or are a VPN like Apple Relay / Private Browsing will bypass Child safe.

What type of devices are you using ? ( E.g. Apple / Android / Windows )  

[Tireoghain]

We have a range of devices. Windows laptops, Mac books, android phones. No devices are set to use alternate DNS or VPN. The system just dosent work. Possibly best to move to a provider that has a system that actually works without being a rocket scientist.

[legacy1]

No need to be a rocket scientist to change hub to modem mode and get your own router to set DNS to 1.1.1.3.or 1.0.0.3

[ukhan85]

This isn't true. Websites ARE blocked in private/Incognito browsing when web safe is turned on.

[legacy1]

If the browse use VM DNS in that mode then yes web safe should work

[Client62]

When using private browsing on iOS 17, Safari overwrites the ISP's DNS settings.

It is a few menu clicks to enable a Public DNS with Edge / Chrome / Firefox too.

[Matthew_ML]

Thank you for reaching out and posting this advice 🙂