Child safe not working

[Lizziefinigan1]

Hello

My child safe isn't working at all now. Please can someone help me resolve this ASAP? 

With warm regards,

Liz 

[Ashleigh_C]

Hi there @Lizziefinigan1 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you are facing issue with your child safe settings, can I just check is child safe showing as active in your settings?

[Lizziefinigan1]

Yes it's showing as active but it is not blocking websites etc like it was before. 

[Lizziefinigan1]

Please can you pm me and hp resolve this issue ASAP. I have children at home.

[Ilyas_Y]

Thanks for the reply @Lizziefinigan1 👋🏼

I'm so sorry to hear this happen. 😢
I will assist you on the matter and look in to this.

I will send a private message. 🧾

Kind regards,
Ilyas.