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NotMeMr's avatar
NotMeMr
Tuning in
10 months ago
Solved

Tried to Order a Stream Box and cannot get one without taking a TV subscription package

I see this seems to be a common occurence. I currently have a broadband and landline package. Wanted to order a Stream box but got told Virgin do not offer the box with the free channels only, and th...
  • Beth_G's avatar
    Beth_G
    10 months ago

    Hi NotMeMR

    You are correct with what you say. Stream is a free service on it's own without any subscriptions added to it, however as the website suggests there may be a one-off activation fee when this is added but this would also depend on what offers we have on at the time.

    I'm going to pop you over a private message so I can look into this for you. It's possible that you are on a legacy bundle, so when we attempt to add Stream to your package, we are having to change your service slightly which is altering the price. Don't worry, this is something I can look into with you.

NotMeMr's avatar
NotMeMr
Tuning in
10 months ago

No matter which route i take i keep being told i have to pay an additional monthly charge, but no one from Virgin wants to tell me what I would be paying for. 

Beth_G's avatar
Beth_G
Icon for Forum Team rankForum Team
10 months ago

Hi NotMeMR

You are correct with what you say. Stream is a free service on it's own without any subscriptions added to it, however as the website suggests there may be a one-off activation fee when this is added but this would also depend on what offers we have on at the time.

I'm going to pop you over a private message so I can look into this for you. It's possible that you are on a legacy bundle, so when we attempt to add Stream to your package, we are having to change your service slightly which is altering the price. Don't worry, this is something I can look into with you.

  • NotMeMr's avatar
    NotMeMr
    Tuning in
    10 months ago

    Thank you Beth. Look forward to hearing from you.