Subscription

[speedvisionuk]

Hi so my parents last week renegotiated  their contract And add a stream box but when the box that they were expecting to have came it was instead a new router so when i phone virgin media yesterday and asked about it they claimed that stream is a subscription which is completely different info to what they were told originally what would be the best thing to do 

[Tudor · Accepted solution]

Yet again you have been given wrong information by customer services. The Stream box is not a subscription box, there is just a small one off fee. Ring back you will get a dragnet who hopefully is more clued up.