Cant add Subscriptions to Stream Box

[Acbeckett1977]

I've been trying to add cinema and sports bundle for the past 3 months. Everytime I contact customer relations they saying it's a problem they cant fix as its upto user to add or remove channels through the application. They told me to remove cinema pack to add bundle pack but not cinema has been removed they still cant add the bundle.

Now saying that they are unable to add the package I want and that they have no control over. Offering a service to its customers that they have no control over and expect me to renew my contract which will sort the issue out even tho I've still got 12 months left of my contract. 

[Molly_T]

Hi Ackbekett1977 👋

Sorry to hear about these issues with managing your Stream service! 

Can we just check you are trying to manage the subscriptions via My VM 👉 virg.in/myVM . You can read more about how to do this here 👉 Stream from Virgin Media: add or remove subscriptions | Virgin Media . 

When trying to add or remove the services, what happens? Do you get an error code or message of some kind? 

Thank you for your patience whilst we gather additional information and offer further support. 

Wishing you all the best. 🌞