Forum Discussion

wexxs's avatar
wexxs
Joining in
7 months ago

Virgin wifi boosters... Real or a Myth?

I pay for 500mbps and recieve an average of around 35... I called them almost as soon as my internet went live, completed all of their tests so they could see it for them selves and they said they would send me a wifi booster..

a few weeks passed and it never arrived, so I called them, repeated all their tests etc... same again. now I've been with virgin media for 12months (ish), I've had that same phone call with them atleast 5 times (not exaggerating) and they have said they would send me a wifi booster every single time... not one of them ever arrived.

i want to cancel but i hear they will charge me £500+... so I guess I'll just have to wait it out, never been with such an awful company in my life.

  • Client62's avatar
    Client62
    Alessandro Volta
    7 months ago

    "an average of around 35"
    Which is typical for a laptop or mobile connected via the 2.4GHz Wi-Fi band.

    Share the screen shot of the speed test results from :
    https://www.samknows.com/realspeed/

    Once the test begins click on: Run full test to see all the stats.

  • Steven_L's avatar
    Steven_L
    Forum Team
    7 months ago

    Hey wexxs,

    Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your connection and ordering WiFi pods.  I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
    Kind Regards,
    Steven_L