Forum Discussion

pks01's avatar
pks01
Joining in
6 months ago
Solved

Upload only 249Kbps (should be 25Mbps)

Dire upload speeds all day today. Downloads are fine, but Virgin's speed test tool shows: Latency 150ms Jitter 184ms Download 276Mbps Upload 249Kbps The upload is a mere 1/100 of the 25Mbps ra...
  • carl_pearce's avatar
    carl_pearce
    6 months ago

    Power levels, mostly, too high on the downstream, and QAM values on the upstream show why you are seeing a large number of T3 timeouts, and will be the reason why you have a slow upload speed.

    Needs looking into further by VM.

Tudor's avatar
Tudor
Very Insightful Person
6 months ago

Please post some stats: 

How to get stats from a VM hub (no need to logon to the hub)

Open a web browser and go to 192.168.0.1 router mode or 192.168.100.1 modem mode

  • Click on the “> Check router status” button
  • Click on the “Downstream” tab, copy the text and paste into your reply, do not take a screen shot
  • Click on the “Upstream” tab, copy the text and paste into your reply
  • Click on the “Networking” tab, copy the text and paste into your reply.
    • Do NOT post photos or screen shots they will be rejected as they contain MAC addresses. The board software will automatically change MAC addresses to **:** if done as above.