3 weeks ago
Hi,
my virgin media child safe not working for one month! Cannot block the websites not suitable for the child. Anyone know how to fix it? Super frustrating !
3 weeks ago
Hello Tuffymw
We're sorry to hear of the Web Safe and Child Safe issues with your connection, we appreciate you taking the time to raise this via the forums and welcome to the community.
From checking we can see changes have been made on your side, since posting your query. Did these changes resolve the issue for you?
If not, let us know and we'll be happy to take a closer look.
Rob
3 weeks ago
Hi, Rob,
Thanks for your reply it seems solved after the post.
Tuf
2 weeks ago
Hi, Rob,
I just find the child safe setting is not working again! How frustrating! The day before yesterday, I checked is working.
can you help me with this? Is so annoying and super frustrating!
Tuf
2 weeks ago
Whilst waiting for the fix you can manually set the DNS of problem devices to use Cloudflare DNS. 1.1.1.3 and 1.0.0.3. These are Adult and Malware filtering DNS severs
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2 weeks ago
Hi @Tuffymw
Thanks for coming back to the thread. Sorry to hear it's not working. Do you have any active VPN's?
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Sunday
Hi, John,
Thanks for your message.
I don’t install vpn for the device. Sometimes I found some website can be blocked but sometimes I found can’t be blocked.
it’s so annoying!
Monday
Thanks for getting back to us @Tuffymw
Do you find that this happens on just the one device or is it multiple devices?
Ensure that your browsers are all up-to-date as well and try a 60 second pin hole reset on the router. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Please do not reboot the router whilst it is completing the pin hole request.