Verify field agent

[SLH789]

Hi 

I am looking to take out a broadband package through a virgin field agent. How do I verify he is legitimate before I provide any sensitive information and sign up?

[goslow · Accepted solution]

A person from the VM forum team should reply here within a few days and be able to confirm identity.

In the meantime, read through the forum for some past topics about VM's field sales agents as they are often complained about on here (usually in regard to the deal that is sent through not turning out to be what was described verbally in the sales pitch).

Some past advice in a similar topic is here

https://community.virginmedia.com/t5/QuickStart-set-up-and/door-sales-person-check-please/m-p/558706...

In particular, get every aspect of the offer in detail and in writing before handing over any bank info

[Matthew_ML]

Hey SLH789, thank you for reaching out and a very warm welcome to the community.

They should have Virgin Media O2 branded ID along with clothing.

I will send you a DM to check the name anyway 🙂 

[Challanax1476]

I have the same issue/query are you able to clarify the same for me please?