Hi Josephine7,
Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐
Whilst we can verify if the ID exists on our systems, we will not be able to give you any information regarding the agent.
I'll pop you a private message now to obtain the ID and we can go from there. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊
Thanks,
