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Sole user and account holder but informed I'm an additional user with account access to be disabled?

DiscoSausage
Joining in

2 weeks ago

I recently received the following email:

We’re getting in touch to let you know about the changes we’re making for additional account users who access My Virgin Media.

We’ve identified you as being an additional My Virgin Media account user. We’re letting you know that we’ll stop supporting your online account on 06/12/2024.

This feature is being removed to improve account security, as part of our commitment to keep our online spaces safe and secure.

The point is, I am the account holder so why would my account access be disabled? How do I fix this?

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5 REPLIES 5

Graham_A
Very Insightful Person
Very Insightful Person

2 weeks ago

@DiscoSausage  Have you created any additional My Virgin Media accounts on your primary account since May 2022?  I believe that it is these accounts that are being closed.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

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DiscoSausage
Joining in
In response to Graham_A

2 weeks ago

Hi Graham

I had my son as an additional account user but that was setup several years ago and he hasn't used it for more than two years. I just checked in my account under additional users and he's still there, so I've deleted him. The email address associated with his account was different to the one I use for logging into the main account. The email I received as an 'additional user' was sent to the account holders email (me). So I'm not sure what's going on?

 

 

 

 

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Paul_DN
Forum Team
Forum Team
In response to DiscoSausage

2 weeks ago

Hi DiscoSausage,

Thank you for reaching out to us in our community and welcome, sorry for any confusion around the email you have received advising you are an additional user, I will be more than happy to look into this for you, so I can help I will send you an invite into a private chat, please look our for the white envelope to accept.

Regards

Paul.

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Gareth_L
Forum Team
Forum Team
In response to DiscoSausage

2 weeks ago

Thanks for your time DiscoSausage.

We're glad to know and confirm everything is okay with your account and you don't need to worry about the additional email address.

If we can help with anything else please let us know.

Gareth_L

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Gareth_L
Forum Team
Forum Team
In response to DiscoSausage

2 weeks ago

Thanks for your time DiscoSausage.

We're glad to know and confirm everything is okay with your account and you don't need to worry about the additional email address.

If we can help with anything else please let us know.

Gareth_L

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