Smart Security preventing access to Google Drive

[KrisB84]

On our WiFi network my family were unable to access Google Drive using different devices but I was able to, only by disabling Smart Security could I resolve this for them. Is this a known issue?

[Client62]

This is perhaps the 5th report in less than a week of "Smart Security" blocking access to commonly used websites.

[PimmsOClock]

“Dumb Security”?

[Client62]

DNS interception by ISPs (and traffic interception by Apple Relay) are points of failure that even more technical customers may find difficult to diagnose / resolve when say a VOIP Phone or CCTV Camera are offline.

[David_Bn]

Thanks for reaching out to us @KrisB84, and a very warm welcome to you!

Sorry to hear of the issues encountered with Smart Security being active.

Do please attempt a reboot or if possible a pin hole reset of the hub to see if this helps clear the issue experienced.

Thanks,

David_Bn

[KrisB84]

Hi @David_Bn,

I did a reboot through the VM Connect app yesterday evening, then activated 'Smart Security' again and the issue does seem to have resolved, thank you. However Smart Security had been off since Monday so I can't say if it resolved a different way in the meantime.

[Zach_R]

Hi @KrisB84,

Thank you for the update. Are you able to enable it and then test to see if the issue remains?

Thanks,
 

[KrisB84]

Hi @Zach_R,

As per my last update Smart Security was enabled again and does now allow access to Google Drive. Thanks.

[Ashleigh_C]

That's great to hear and thank you for letting us know @KrisB84 

If this issue does reoccur please do let us know and we will do all we can to help.