Virgin media not honouring new contract
Hi Everyone
I contacted VM beginning May 2024 when my contract was about to expire. They offered me my same package 350m + anytime calls for almost twice what I’d been paying therefore I said I was...
Forum Discussion
Carley_S
Forum Team
Forum TeamHi EM392
Welcome to the community forums
Sorry to hear of the poor experience you've had with your renewal deal. We can certainly investigate this further for you at our side to see what's happened. Please join me on private message so I can locate your account and pass account security. You can see your private messages at the top of the page, in the envelope icon or if you're using a smaller device, you can see your private messages by clicking on the Virgin Media logo at the top right and select 'Messages' from the drop down.
I joined this forum today re contract issue. I have been contacted by someone supposedly from the VM team asking me various ‘security’ questions one of which was BANK ACCOUNT DETAILS!
I did not give any details as I doubt VM would ask this!
Has anyone else experienced this? I suspect it’s fraudulent how do I report?
EM392 wrote:I joined this forum today re contract issue. I have been contacted by someone supposedly from the VM team asking me various ‘security’ questions one of which was BANK ACCOUNT DETAILS!
It's only VM staff who are authorised to use the VM logo as their forum logo, and they will have "virgin Media staff" or "Forum team" underneath their username. This PM is the forum equivalent of passing telephone security to verify your identity.
- Carley_S
Sorry to hear of your concern with our account security questions EM392
The members of the Virgin Media forum team work for Virgin Media, but you can check the link carl_pearce has kindly provided which shows how to identify Virgin Media staff. The moderators will also be able to do the same if you've reported the post.
One of the questions we do ask is the last 4 digits of the bank account number registered to the account, but if you're not happy to provide this to us over private message, there are other questions we can ask instead if you prefer.
We must pass full account security to be able to discuss the account, please re-join me back on private message and we can continue to support you if you'd like.
