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Jit3's avatar
Jit3
Joining in
3 months ago
Solved

street connected but my house is not - how can i get this resolved?

Hi All New to this but I have an issue - my street has Virgin broadband but it appears my house is not connected. My house is in the middle of 2 street boxes either way but it appears that my house ...
  • jpeg1's avatar
    jpeg1
    3 months ago

    VM have a fixed budget for new installations. If they have to spend more than they will get back from contracts within a reasonable time then they won't go ahead.

    It sounds like your house has been marked for this reason, although there may be other more technical reasons too. 

jpeg1's avatar
jpeg1
Alessandro Volta
3 months ago

You could call Sales on 0800 183 1234 and ask them. But if they have decided it's too expensive to install you can't persuade them. VM is not a public service and they are only interested in making money. If there's not to be made they will walk away.

Have you checked with Openreach when they will be installing FTTP in your area?