on 11-04-2024 08:28
Hello I approved pre contact for broadband on the 6th but haven’t heard anything since, what happens next? I thought I might receive a email with details of account information so I could log in to check my order but haven’t.
on 11-04-2024 09:00
Hi @Mick143
Thank you for reaching out to us here, welcome to the community. I am sorry to hear that you haven’t received full details of your order, 0please can I ask if this is for a new customer or an upgrade please?
thank you
on 11-04-2024 09:14
Hello it’s new customer.
on 11-04-2024 09:31
Thank you for clarifying @Mick143
I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me
Thank you
Jon