What happens after pre contact agreed

[Mick143]

Hello I approved pre contact for broadband on the 6th but haven’t heard anything since, what happens next? I thought I might receive a email with details of account information so I could log in to check my order but haven’t. 

[VM-Jon]

Hi @Mick143 

Thank you for reaching out to us here, welcome to the community. I am sorry to hear that you haven’t received full details of your order, 0please can I ask if this is for a new customer or an upgrade please?

thank you 

[Mick143]

Hello it’s new customer. 

[VM-Jon]

Thank you for clarifying @Mick143 

I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon