Virgin media available below me but i can't get it?

[raigon]

So I live in Christchurch BH231QX and the flat below me and others nearby can get virgin media full fiber but my place which is a two bed flat cannot get it?

Surely it's just lining the cable up to the wall..

[jbrennand]

What floor are you on?  VM typically only install up to the first floor... anything higher requires their "specialist" heights team. Also they wont go onto flat roofs and there may be other issues providing a full fibre connection - such as no ducts serving your property

Or there may be other reasons... such as they have reached maximum capacity of users on the network in that location so cant sign up any new customers ATM.  Or it may just be an admin error !

A VM person will respond here and take a look for you and advise.

[raigon]

1st floor there is only 1st floor where I live

[Gareth_L]

Hello raigon.

Thanks for your post and welcome to our community.

Sorry you have had to reach out to us on here to see if we can get your property serviceable.

What we can do from here is take some details pass it onto the relevant team to check and arrange a site visit.

If you don't mind, I will need to send you a private message to take some details
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L