Virgin cable through sill or wall?

[LPJ]

 

Hello - first timer here so my apologies if I'm in the wrong group or am doing this incorrectly. I'm getting some rotten old windows replaced but the my broadband cable passes through the window sill to an ancient Telewest box that was installed before I moved in here. Do Virgin engineers tend to put cables through walls now instead? I'm guessing the cable attaches to the Telewest box via a coax connector or similar so I can't simply pass the cable back through the old sill then in through the new one. Grateful for any advice.

[nodrogd · Accepted solution]

Your problem is getting the Telewest box open without the correct tool. There is an isolated diplexer inside the box. You can unscrew the incoming cable from this & then re-attach. The modern equivalent is a lot smaller, so you might want to get a technician in to change it. Cost is £25 flat rate.

[-tony-]

theres 2 ends to the cable so if you cannot open the internal box and you can see the external wall box open that and disconnect the cable in there then pull it through the old window frame and then refit it via a drilled hole in the wall - or get VM to do it at a cost of £25

[Roger_Gooner]

I recommend getting VM to drill through the wall and fit a modern socket, cost is only £25.

[carl_pearce]

Although I would never condone it, I have used the below before when the house was being redecorated:

https://www.amazon.co.uk/gp/product/B00RJJ1ABS

[jb66]

It was common to drill through windowsills when the walls are super thick like yours is.

The engineers now carry 1m drill bits so can go through thick walls

[Roger_Gooner]

A friend of mine lives in a house built between the wars, I think, and the front and rear walls are over 8" thick. That's as thick as you are likely to encounter but there are some "one and a half brick" walls which are 50% thicker.

[-tony-]

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@Roger_Gooner wrote:

A friend of mine lives in a house built between the wars, I think, and the front and rear walls are over 8" thick. That's as thick as you are likely to encounter but there are some "one and a half brick" walls which are 50% thicker.

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not sure where you are and what buildings are around you - old buildings with solid [non cavity] walls have 21" thick wall [minimum] - builders learnt that that was the minimum for driving rain not to pass through 

cavity walls are 2 x 4 1/2" bricks and a cavity so 12" ish so not sure what your 8" wall is

[Adduxi]

I didn’t know you had an N64 …..  😉

[Martin_N]

Hi LPJ,

Thank you for your post and welcome to the community. 

We can certainly arrange for an engineer to work on this. 

I will private message you now to confirm your details. 

^Martin