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zappini's avatar
zappini
Tuning in
2 years ago
Solved

Virgin Media Installation delay

Hi all, Hoping somebody can help share experiences or help me resolve my issues with a new customer Virgin installation. I signed up for a Volt package and was due an installation on 5th December 2...
  • -tony-'s avatar
    2 years ago

    search the forum for similar topics the answers are all there

    it will happen when it happens - next week - next month and [yes] maybe next year - you will get no meaningful information other than the screen says tomorrow or a date plucked out of the air that is just there to give you hope 

    you are due compensation of about £6 a day from your 1st confirmed install date - VM are likely to argue and talk rubbish about council permissions or anything else they can think up as a useless excuse - but if and when you are are installed and they dont want to pay what you are due come back here - theres plenty of help

    you need to think about 3 things 

    1- accept it will happen as and when - thats better for your sanity or hair line

    2- look at an alternative until VM do install - a 3 4G/5G mobile deal - £25 a month on a 30 day contract or a Smarty unlimited sim again about £25 are 2 alternatives

    3 -  or just forget VM and go elsewhere

    if you choose 3 dont cancel the VM install - as and when they do install you you can cancel in the 1st 14 days FOC and claim the compensation up to that point

    or being positive they will come tomorrow and install you - but dont hold your breath