Unable to leave positive feedback for technician using the YourOpinion Survey

[EmmaJR22]

Hi There to all at Virgin Media,

I had a really great technician come out to my home today 09 April 2024, his name was Andrew and his ID no. is 46566.

He came to resolve issues I was having with my Broadband and he was great, he was really polite and patient and he worked hard to identify where the issue was and to fix it. 

He handed me a survey to complete and I wanted to do this and leave him a fantastic review and rate him 10/10, but the link of YourOpinion@survey.virginmedia.co.uk does not work. Please can you see that this technician receives the great feedback and praise that he deserves and that his manager is made aware of his great work!

Many thanks and kindest regards

[Joseph_B · Accepted solution]

Hey @EmmaJR22,

Welcome to the Community Forums and thanks for the post.

Great to hear you have had some good feedback, we will certainly go about providing this feedback for you, if there is anything further for you, please let us know.

Joe

[EmmaJR22]

Thank you ever so much Joe, I hope the technician receives this positive feedback! 

Kind regards,

Emma

[jay69]

Hi Virgin Media team,

Unfortunately I am in the same position as EmmaJR22 - I had an excellent engineer install Virgin Broadband at my house on the 27th Apr 24 but I have never received the email from Medallia inviting me to complete a survey.

His name was Kristos and his ID no. is 23845.

Please can you see that this technician receives the great feedback and praise that he deserves and that his manager is made aware of his great work! He rang me prior to the appointment to keep me updated on his ETA, was polite and ensured the whole installation process was easy and hassle free. Great job 

Cheers,

Jay

[Zach_R]

Hi @jay69,

Thank you for your post and welcome to our community forums. We're here to help.

Thank you so much for sharing the great experience that you had with the technician. We'll be sure to get this passed on for you.

Please do let us know if there's anything more that we can help you with.

Thanks,