Removal of virgin media cable and box

[DanMcD]

Hello,

I've recently bought my house and there is a Virgin Media box and cable which runs through my front garden, over the top of my house, down the back of the property and into my living room. 

I don't intend to become a Virgin Media customer and would like this cable removed if possible. It is causing an issues to my development of the property as we are planning on having a driveway installed to replace the original front garden. 

The cable is in a green protective flexible pipe and hasn't been buried in the garden so presents a trip hazard in my front garden development. It's tricky to see because it's green in our overgrown front garden.

Would really appreciate any advice on how to remove this myself or whether virgin could please come and remove this from my new property. 

Many thanks 

Daniel McDermott 

[Lee_R]

Hi @loucampbell2021 thanks for posting and welcome back to our community.

Sorry to hear you've not had a response from our team and have had to bury cabling yourself. I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @Roep07, thanks for posting and welcome to our community.

I would like to take a closer look at the issue you've raised with your cabling and see what can be arranged.  I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[AK22]

I have the same issue and I called customer service line and no help because I don’t have an account and told to raise a complaint but to raise a complaint I need to have an account. It’s pretty annoying and can’t reach to the right department as there is no specific department for removal. I have been told the previous owner should call and remove which is impossible to get hold of the previous owner. How can I remove this green cable that is a hazard and stopping me from getting my driveway done!

[Roep07]

Hi mate just so you are aware this thread is pointless other than seeing they do zero to help. Mine got passed to area rep of some sort then they say they’ll contact you. I’ve waited 4 weeks and zilch. They had 2 weeks while neighbour was on holiday to reroute it and did nothing. There’s going to be a cable dangling very soon outside my boundary walls once my bricky shows up.

[AK22]

Oh god, what a nightmare!  I guess I’ll have to sort out myself then.

[jem101]

Indeed, a pair of wire cutters and convenient local skip will work wonders!

It does sound as if you have tried to be reasonable, have requested it be done ‘properly’ - although all that would happen is that someone would turn up with a pair of wire cutters…. but you’ve been given the usual VM fob off.

Cut the whole lot away and dump it. Absolutely nothing will happen.

[AK22]

Thanks, I think that’s the approach I’m gonna take!

[Carley_S]

Hi @AK22

Welcome to the community. 

Sorry to hear that you've not been able to get in touch to discuss a cable on your driveway. 

I can certainly raise a non-customer complaint for you and assign this to the team to get in touch. Please join me on private message so you can provide this information securly. You can see your private messages at the top of the page, in the envelope icon. 

[paulbrady]

We recently bought a house. There is a thick cable through our garden and over the house. It is dangling from the garden wall and (for reasons unknown) is not fixed properly to the house.. That is particularly dangerous and, also, I have nearly cut through it a couple of times. I have temporarily tried to secure it with light wire. I would remove it myself but that may cut off my neighbour. Can it be removed please?

[Natalie_L]

Hi Paulbrady, 

Welcome to the community and thanks for posting. 

I am sorry to hear you have a loose cable, we would be happy to help with this. 

I am going to need to take a few details so I will pop you over a private message now. This will be available via the purple envelope on the top right of this page. 

Speak soon,