Nexfibre/Virgin build in Chandler's Ford - a few homes being skipped?

[arnduser]

Hi

Nexfibre/Virgin have been trenching our road (Thornbury Wood, Chandler's Ford, SO53). I've been excited about that as I'd like to get their FTTP service.

However, it seems that they are skipping the area where I've marked in green (houses 48 to 60). I checked with the workers and they aren't trenching that part.

Back in March, Virgin sent wayleave requests to those of us in that area. It seems that they wrongly assumed that this small part was privately maintained, but it is actually council adopted (even though that isn't obvious from the online Hants checker). One of the neighbours informed Virgin of this and they seemed to accept the explanation and we didn't hear more about the wayleave requests.

Now I'm wondering whether this means we will be unable to get FTTP from Virgin (😢), or whether it is possible that they will use existing Openreach ducting for this small area instead?

Interested if anyone has similar experiences, or whether anyone from the Virgin team could check for me. I'm poised to place an order...

Thanks!

[DJBenz]

All I'd say is good luck dealing with this incompetent company. I've got a similar enquiry pending and it seems they will do their level best to never communicate with potential customers. I'd treat it as a blessing in disguise, because it doesn't look like the service gets any better when you're actually paying them money!

[arnduser]

Possibly answering my own question.. but I just spoke to the guys working on the road and they confirmed it was skipped because they had it marked as requiring wayleave consent. They agreed it looked maintained though and said they would see if they can get confirmation & agreement to trench while they are here.

So, maybe I'll get a result. Fair play to the guys I spoke with - they were very friendly and helpful.

[arnduser]

Looks like they've finished work now and haven't done our houses. If someone from the Virgin team could contact me to discuss I'd appreciate it.

[Steven_L]

Hey arnduser,

Welcome to the community and thanks for taking the time to post here on the forums. I'm sorry to hear that your street has been missed off, we could get this looked into further from here and get in touch with the team that would be responsible for this but we would need to take some details via a private message to do that, would you be okay to do that?

Kind Regards,

Steven_L

[arnduser]

Hi Steven - yep, absolutely, happy to help however I can!

[Hbond]

Well done arnduser and nextfibre/virgin, I can see on one.network that the works for that bit of the road will be rectified in the next couple of days 🙂 ... I'm also a Thornbury Wood resident.. is there any available information on when our road will be connected up to the main network/go live? I'm looking forward to upgrading to fttp! I've been waiting years for toob to deliver an fttp service for us, but was happily surprised for nextfibre/virgin to get to us first - without the knowledge we were even on their radar.

[arnduser]

Great spot! I hadn't noticed that addition on one.network. Looks like the little loop will get completed!
I don't know the answer to your go-live question, but looking forward to signing up with Virgin!

[TommyMcArdle]

Congratulations on getting your install lads

[arnduser]

Hi again

You were right that the missed piece of work was going to get completed - it was done a couple of weeks ago!

I registered interest and got an email a couple of weeks ago saying 'Any day now' but then a few days ago I got another email saying there was an issue and there would be a delay. Wondering if you got the same?