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Neighbours can get Virgin Media but I cant

Joining in

After checking with Neighbours about having the option to Purchase Virgin Media I checked for my own Address to find that I do not have the same option, who can I speak to about this or what email would be best to contact regarding this, me and a couple of other neighbours are also eager to get access to better Broadband.


Forum Team
Forum Team

Hi @AtefC 

Thank you for reaching out to us here, welcome to the community.

There could be a number of reasons why one property could receive service and not another. It’s very difficult to say without understanding it a little more so I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Once we have a better understanding we may be able to escalate this to one of our team to resolve for you because we would love to have you as a customer.


Thank you


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