Moving home and being placed on to a new contract without consent

[91025mh]

VM applied a new contract without my consent and against my will. After multiple conversations with the "professional" customer service team, the "new" contract still there. even the "professional" Cs team agreed and promised to work back to the original one.

Do NOT trust VM CS, raise a complain straight away on VM website and get a case no., if they don't rectify their "mistake" in 8 weeks report to Communications Ombudsman. 

[Client62]

This always happens when people move.

[91025mh]

move to EE next

[Vikki_M]

Hi 91025mh
Thank you for your post and welcome to our community.

We are sorry to hear that.

We will send you a direct message now so we can look into this further.

Please look out for the envelope in the top right of the page and pop back to me when you can.