Gone away form received - New home owner

[TTrick16]

Hi there,

I ordered a new broadband plan on Sunday (04/02/24) for my new house which was to have the router be delivered on Wednesday (07/02/24). Today I have gotten an email saying that a "Gone Away Form" has been received.

I've looked at the forums and I believe it's due to the previous owner not cancelling their service. Unfortunately I don't have an account number in order to create a virgin media account and speak to someone there for help.

Could I get some assistance for this please?

[VM-Jon]

Hi @TTrick16 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you are having difficulties with your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Thank you

Jon