I have received multiple messages saying an engineer will show up today 13:00-18:00. I’ve taken the day off, but haven’t had any correspondence from them. It’s now 16:50 and my app is saying I don’t have any appointments? I know Virgin is sh*t, but I didn’t realise it was this bad. Unfortunately you cowboys are the only ones who provide fibre where I’ve moved to otherwise this contract would be cancelled. Someone contact me immediately to resolve this.
Check for local faults on 0800 561 0061 as it might have been cancelled due to a local issue.
--------------- Cancel VM here Complain to VM here Demand compensation from VM here Demand your call recordings here Monitor the state of your VM connection here
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Welcome to the community and thanks for taking the time to post here on the forums. I have looked into this and can see that the engineer visited on the date that was confirmed.
Has everything now been resolved to your satisfaction?
