Cancelling an engineer appointment

[pedrorocks1]

Evening all

i arranged for an engineer to come out tomorrow to have a look at our broadband but it’s been fine all day and I want to cancel it,the amend booking option is useless and the appointment doesn’t show up in my app,can someone advise please,thanks in advance

[Kath_F]

Hi pedrorocks1, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you were having an issue with cancelling your engineer visit. Taking a look at things this end, I can see there was a network fault in your area so the engineer visit was cancelled and a text message was sent to advise of this. 

If you have any further issues, pop back and let us know. 

Thanks,