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Address not listed on broadband checker - How do I get this resolved?

Joining in

Hi, we recently had Virgin broadband installed on our street and all houses except mine and my neighbours are listed. I know we can get fibre as I spoke to the contractors and we have a shared 'straw' in front of my house. How do I get my address added to the database so I can proceed with signing up to Virgin? Thanks.



Have u tried calling the sales team and see what they say about it 


I can't find a phone number to do that. Maybe I missed it on the website. Do you have it to hand? Thanks.

Problem sorter

Hi @Guy77

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear of the difficulties you are having, I would like to take a look at this for you and see what I can do to help. In order to do so l will need a little bit more detail so please check out the little envelope icon in the top right hand corner of your screen for a private message from me

Here to help! I'm an install manager helping out whilst working from home. Find out more