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Joining in

Hi there 

I have had similar issues to you since February. Numerous phone calls to faults team and 4 engineer visits and still having the same issues. I have a hub 3. I reboot my V6 box and the router and the message I get is the same as you. 


Very Insightful Person
Very Insightful Person

So can you di as I requested in the original post

Then post back the result/data


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.