cannot login to my virgin media account

[Rab905]

Tried to login to my virgin media acount to change my email but it wont let me login.

says to enter my email but its not recognised so i tried setting up account but get told this account already exists

going round in circles

[jpeg1]

Does this help? 

https://www.virginmedia.com/dpb/help/change-my-virgin-media-email-address

[Gareth_L]

Hello Rab905.

Thanks for your post and welcome to our community.

Can I aks if you have managed to gain access to your online account since your post?

If not, please let me know and I'll be happy to taker a look at this for you.

Gareth_L