Wired booster box problem, no power light on. Hence its not working

[kevthegas]

I managed to eventually contact some one on Thursday 8th February to report the faulty box. They were certain that it was a network problem and would monitor my internet for the next 24 hours. Now, I may be missing the point, but if a mains powered wired booster no longer has lights on, that by the way, it has had for the last 2 years. That may seem to the casual observer to be knackered.

Subsequently I have not been contacted after the 24 hour period to see if my problem has gone ( hardly likely to do that). 

Can someone from Virgin please contact me to send me a new unit. It will be on my record when I had it and what model it was. I await your reply

Thanks

[jbrennand]

What "box" is it ?

A Pod or an old booster ? One of VM's I assume... not your own one ?

[Steven_L · Accepted solution]

Hey kevthegas,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your powerline booster.

I can help further from here but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[Steven_L]

Glad to hear that you have got this resolved kevthegas 👍

[kevthegas]

Its a fairly old VM wired booster box, wired into the hub, it has no power. The wi fi booster that is in my outbuilding does show signs of life but obviously will not connect to the dead box indoors. VM are supposed to be sending as new one. Not heard of an arrival date from them yet though . I think I may contact VM to ask for a progress report

[Paul_DN]

Hi kevthegas,

Thank you for reaching back out, sorry to hear you still haven't heard anything regarding a replacement booster, so I can help I will send you an invite into a private chat, please look out for the white envelope to accept.

Regards

Paul.