Wifi Pods and VM connect App
Hi folks. I'm sure this has been answered before, but for the life of me I can't find it. The leaflet with the WiFi pod informs one that you can use the VM connect app to check the status of the pods...
Forum Discussion
Thank you David. How should the pods appear on the app. Everything is up to date as far as I know. When you mean updated do you mean the VM connect app as there's no way I can see how the pods could be updated? Any advice appreciated?
Plus I would like to apply for another pod as it would be available given the package I have. How do I go about this please?
John
An update David. I can now see the pods. Thank you. One strange thing is a can see 3 TP link devices. 2 that I don't use and 1 I want to replace with a pod to keep everything consistent. Can I delete these or get rid of them as I certainly don't have them plugged in anywhere? See attached photo. John
Hi jdoherty76,
Thanks for coming back to us on this. We're glad the pods are showing now.
If the TP Links are not plugged in then you can remove these in the app. In terms of adding another pod, a third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue.
I've run most of the checks at this end but to complete them, I need you to complete some checks at your end now. Please open the Connect App and select the Broadband option from the bottom menu. This will display the My Devices page. Tap the WiFi symbol in the center of the screen to change to the My Network screen. This screen will show you how many devices are connected to the Hub/each Pod. Tap on a Pod for more information and then tap Connection from this list.
If fair is showing, this indicates that the Pod may not be in the optimum place for performance. It is advised that you choose another location in the home, allow 2-3 minutes for the Pod to reconnect (wait for the light on the Pod to stop flashing) and then re-open the app and try again.
The app can be refreshed from the My Network or My Devices page by dragging downwards from the center of the screen. Tap Let's improve it to progress to the Refresh WiFi screen. (Note: Refreshing the WiFi can take up to 15 minutes.) Placement Tips can be used to help you decide where to try placing the Pod within your home.
Once all this has been done, it should advise whether a 3rd pod will help. If so, please screenshot this and post here and we'll be able to order the next pod for you.
Many thanks,
