Virgin seem unable to upate my account

[henryc]

I upgraded my package two weeks ago ...increasing broadband from 500mb to 1gb. New hub 5 arrived on Saturday but wouldn't activate ..on Sunday they tried to activate but speed was still 500mb ..tonight I check my account and it still says I'm on 500mb broadband ...so contacted them again...after several reboots that would sort things ..nope I'm still on 500mb ...so tomorrow I will spend more time trying to get the speed I'm probably now being charged for

[jbrennand]

Log into the Hub settings and navigate to the configuration data pages.

What numbers are in the upstream and downstream boxes labelled ... "Max data transfer rates"?